Articles

12 Weeks to Kanban - How to use Kanban in your MSP with ConnectWise Manage and CW Kanban

Welcome! You're probably here because you've heard of Kanban and how it streamlines work for IT...

Kanban vs. ConnectWise Methods

ConnectWise Manage isn't just software. ConnectWise has their own methodology training for MSPs,...

Week 1: Identify and Describe One Organizational Workflow for Kanban

Time required: 2-4 hours You've decided to take the plunge and adopt Kanban for one of your or...

Week 2: Create a CW Kanban Board for the Workflow Described in Week 1

Time required: 2-4 hours This week you'll create a CW Kanban board for your Kanban workflow...

Week 3: Select Members To Hold Two Kanban Roles

Time required: 1 hour for discussing roles; then 10-30 minutes per day for performing...

Week 4: Begin Using Kanban for the Workflow

Time required: 1 hour Over the last three weeks you've built up all the tools necessary for...

Week 5: Begin a Daily Meeting

Time required: 1 hour for making decisions about the meeting; then 5 to 10 minutes per day The...

Week 6: Handle Urgent Work

Time required: 1 hour You've been using Kanban for a couple of weeks now. We hope you're...

Week 7: Define Done for Ready Tickets

Time required: 1 hour One major interruption to the flow of work is insufficient detail in...

Week 8: Handle Unassigned Started Tickets

Time required: 1 hour Unassigned tickets can wreak havoc on your Kanban process. These tickets...

Week 9: All Work Is Prioritized Except Real-Time Level 1 Support

Time required: 1 hour Your Kanban workflow can be severely impacted by work that sneaks past...

Week 10: Use Work-In-Progress Minimums and Maximums

Time required: 1 hour There's only a couple of weeks left in this program- you're almost...

Week 11: Emphasize Neglected Work

Time required: 1 hour Last week you set WIP limits to alert when the amount of work in...

Week 12: Review Everything

Time required: 1 hour Congratulations! You've completed the 12 Weeks to Kanban program. We...