Knowledgebase

Articles

Need inspiration for your CW Kanban boards? Here are a few examples of Kanban boards that can be...

A CW Kanban board displays a selection of ConnectWise Manage tickets or opportunities as cards in...

A card represents a service ticket or sales opportunity on a board. Service Cards The parts of...

Visualizing work priority is a key concept in Kanban. CW Kanban makes it easy to view and change...

The status of a ticket or stage of an opportunity is shown by the column it's in. You can change...

Swimlanes are an advanced feature that helps visualize how work is distributed in your...

CW Kanban can help create time entries for tickets shown on boards. To show the time entry...

CW Kanban can help create schedule entries for tickets shown on boards. To show the schedule...

Cards can be customized based on the data on your tickets. You can customize cards to simply...

CW Kanban administrators can add, edit, and remove Kanban boards. Three types of boards are...

CW Kanban administrators can add, edit, and remove Kanban boards. Adding a board To add a...

Service Level Agreements, or SLAs, define rules for how quickly a ticket must be responded to and...

CW Kanban displays tickets and opportunities from ConnectWise Manage and keeps its own copy of...

CWKanban supports 2FA with Time-Based One Time Password (TOTP) generators. Two recommended ones...

To prevent a user from accessing Kanban, do either: To prevent the member from using both your...

CW Kanban doesn't use security group information from your PSA, but there is a way to restrict...